Terms & Conditions

Terms & Conditions

Mountain States Imaging Terms and Conditions

Any visitor to this site, whom uses the prices and/or information on this site whether for purchase via online order or other methods or for reference hereby agrees to the terms and conditions as set forth below. Mountain States Imaging reserves the right to change these terms and conditions at any time.  Any purchase of goods from Mountain States Imaging shall be subject to Mountain States Imaging's Policies, Terms and Conditions as well as any specific terms and conditions that may be stated on any quotation, proposal, correspondence or invoice.  By placing an order, customer consents to and agrees to abide by any and all Mountain States Imaging Terms and Conditions:

Warranty and Accuracy 
Mountain States Imaging makes no warranty of any kind with respect to the information posted on MSIMAGING.com (Site). While Mountain States Imaging makes every effort to ensure the accuracy of the data, our Site may include typographical errors and technical inaccuracies. In addition, photos may not represent actual products. Prices listed on this Site are updated frequently and are current to the best of our knowledge when posted. Some products, prices, manufacturer promotions or offers may change before we can demonstrate that change onto our Site. In the event of a cost increase or other change which affects your order, we will contact you to determine whether you want to adjust your order to the new price or cancel your order. Mountain States Imaging reserves the right to decline any orders.

Copyrights and Trademarks 
Mountain States Imaging grants you the user, the right to inspect this site for products and services which you intend to purchase and use for your personal benefit or the benefit of your corporation. All copyrights, trademarks, graphics and photos of manufacturers products offered on this site are the property of their respective owners.

Intellectual Access
Any attempt to copy content, data, metadata, software, scripts, pricing or other techniques used on this site for any purpose, without the written consent of Mountain States Imaging is expressly forbidden. Any attempt to monitor, capture, spider, link to, download from, associate through link or third party transmission, or visit repeatedly or otherwise for the benefit of a competing commercial entity is prohibited. Any attempt to manipulate the content or access of potential users via the use of email, scripts, viruses, visitation, re-visitation or other abusive or intrusive measures without the written permission of Mountain States Imaging is expressly forbidden. Mountain States Imaging reserves the right to prosecute anyone who violates the terms of this agreement under any laws such as Copyright, Trademark, Internet or other Government regulations that may apply.

Manufacturer Warranties
Mountain States Imaging disclaims all other warranties including, but not limited to warranties of merchantability and fitness for a particular purpose, whether expressed or implied.

Liabilities 
In no event shall Mountain States Imaging be liable for any damages caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage and regardless of the theory of liability pursuant to which such damages may be sought. The limits of any liability shall be limited to the customers original purchase price.

Shipments
ALL Equipment ships FOB. This means Free On Board. If you request delivery to a Residence, you must notify us at the time of your purchase to upgrade the shipment to a "signature required" delivery which may or may not incur an additional fee. Neither Mountain States Imaging Inc. nor its carriers are liable for lost or stolen packages as a result of residential delivery issues.  For shipments to Alaska and Hawaii, additional shipping charges may apply. Please read our return policy.

Export
Due to our licensing agreements, Mountain States Imaging does not export outside of the United States.

Force Majeure
Mountain States Imaging shall not be liable for loss or damages or delay due to causes beyond its control, including, but not limited to, acts of Nature (GOD), acts of the purchaser, fire, strikes, lockouts or other labor disruptions, flood, epidemic, civil or military restrictions, embargoes, vehicle related issues, wrecks, delays in transportation or inability to obtain necessary labor or products. In the event such delay has occurred the delivery will be extended for a period equal to the time lost by the reason of the delay without effect to the manufacturer's warranty and restrictions.

Sales 
Mountain States Imaging reserves the right to:

  • reject any orders placed by the purchaser and refund any amounts paid by purchaser
  • limit quantities below the amount requested by the purchaser

Returns
Product returns are subject to Manufacturer Restrictions. Not all products are eligible for return. Customer agrees to follow the Mountain States Imaging Return Policy before attempting to return any products.

Claims
If Customer makes any claims against Mountain States Imaging Corporation, Customer agrees that the venue for such claims will be in the County of Arapahoe, State of Colorado, USA.  Any dispute relating in any way to your purchase shall be submitted to confidential arbitration. Arbitration shall be conducted under the rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

Customer Additional Charges
If necessary, Customer authorizes Mountain States Imaging to charge their Credit Card or reimburse Mountain States Imaging for any restocking or other charges, in addition to the cost of the products to include shipping charges for any product returned.

Internal Links
Certain links will allow you to leave Mountain States Imaging's Web site. Mountain States Imaging is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Mountain States Imaging provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the site by Mountain States Imaging nor of the site's endorsement of Mountain States Imaging.

External Links
Mountain States Imaging grants you the right to link to this site's default page (home page) for the benefit of your return to this site, or to inform others of the commercial availability of products and services of this site, but not for any link which can be used to defame, injure or disrespect the reputation of Mountain States Imaging and/or its products or suppliers.

Purchase Orders
We understand that some government entities by law, must receive goods before payment can be authorized. We extend net 30 terms (at Mountain States Imaging's sole discretion) for those entities who qualify.  Mountain States Imaging does, on occasion, extend net payment terms to businesses at Mountain States Imaging's sole discretion. Additional fees may apply; completion of Mountain States Imaging's credit application is required.  All purchase orders issued to Mountain States Imaging are subject to the terms and conditions as set forth in these web pages and cannot be usurped by any terms or conditions as specified on any purchase order without the written permission of authorized Mountain States Imaging personnel. Acceptance of a Purchase Order by Mountain States Imaging does not constitute acceptance of any terms within a Purchase Order.

Mountain States Imaging reserves the right to modify their policies and terms and conditions at any time without notice. Visitors and users of this site are advised to check this page frequently for any updates that may occur.

 

Mountain States Imaging Return Policy

Lost Shipments
ALL Equipment ships FOB. This means Free On Board. If you request delivery to a Residence, you must notify us at the time of your purchase to upgrade the shipment to a "signature required" delivery which may or may not incur an additional fee. Neither Mountain States Imaging   nor it's carriers are liable for lost or stolen packages as a result of residential delivery issues.

Damaged Shipments

If you receive merchandise from a commercial carrier (UPS, Federal Express or other commercial carrier) that shows damage, then NOTE THE DAMAGE ON THE FREIGHT BILL, and contact Mountain States Imaging immediately.

If upon opening a shipping carton, you discover concealed damages, contact Mountain States Imaging AND THE CARRIER immediately to arrange for inspection by the CARRIER. YOU MUST NOTIFY MOUNTAIN STATES IMAGING AND THE CARRIER WITHIN 10 DAYS AFTER DELIVERY. The carrier that delivered the merchandise MUST inspect the merchandise prior to its return. It is the customer’s responsibility to arrange for inspection by the carrier. You must make the shipment available for inspection by the carrier. Claims received after 10 days beyond delivery will not be accepted.

If inspection of the shipment indicates damage, Mountain States Imaging may assist in arranging for repairs or replacements of the damaged good consistent with the findings of the carrier and the policies of the manufacturer and/or distributor.

Dead On Arrival Products (DOA)

These are products which are inoperable upon first installation. DOA products may be returned within 15 days from the date of invoice SUBJECT TO Manufacturer Restrictions, and to the Mountain States Imaging Return Procedures listed below.

Warranty Products

Products that fail after being put into use must be handled under the Manufacturer's Warranty Program. Customer agrees to contact the Manufacturer to arrange for the handling of all warranty issues and accepts all responsibility for any costs incurred as a result of this process.

Special Order Items

Manufacturers will not accept the return of any Special Order Items.

Product Compatibility and Specifications

Specifications are those of the manufacturer and subject to change by the manufacturer, Mountain States Imaging makes a good faith effort to maintain the accuracy of the specifications as shown on the web site, however, a manufacturer may make changes without notifying us. See terms and conditions. Mountain States Imaging is not responsible for product compatibility and Customer Agrees that any product compatibility problems will be subject to Manufacturer's Return Policies.

 

Hardware Products

All returns are subject to the terms and conditions as set forth by the manufacturers. Mountain States Imaging cannot authorize any return shipments. Customer agrees to contact the manufacturer for technical support and requests for RMA numbers. Hardware products (except as noted above) may be returned within 30 days from the date of receipt if an RMA number is approved and given by the manufacturer. All returns are subject to a restocking fee. Opened products must be received in re-saleable condition, in the manufacturer's original box or packaging, have the original UPC codes and contain 100% of original contents (i.e., manuals, disks, accessories, blank warranty or registration cards, and any other documents provided by the manufacturer). Products that fail to meet these requirements will be returned to the customer at the customer’s expense. Customer agrees to have their credit card charged for any return shipping expenses incurred and a $50 inspection fee. If the customer refuses return shipment, customer agrees to waive any right, title or claims whatsoever to the merchandise, any refunds or charges and to hold Mountain States Imaging harmless in any and all matters relating to the merchandise.

Software Products

  • Defective Software that has been opened is returnable within 30 days from the date of invoice for exchange for the SAME software title only.
  • Non-defective Software cannot be returned.

 

Return Procedures:

  • All RMA's are issued by Mountain States Imaging based on Manufacturer pre-approval, customer must contact the manufacturer directly to obtain support and allow the manufacturer to determine if there any problems with the equipment. No return authorization can be issued without Manufacturer pre-approval. You may contact Mountain States Imaging for the proper Manufacturer support phone numbers.
  • Please have the following information on hand when calling Mountain States Imaging in regard to an RMA number: customer name, invoice number, serial number, nature of the problem and Manufacturer support case number.
  • Returns received without a valid RMA number will not be accepted for delivery. Original shipping and any related delivery charges are not refunded on returned items.
  • The RMA number is valid for 10 calendar days, which means the package must be received at the return address within 10 calendar days of the RMA issue date. Returns received beyond 10 calendar days from the RMA issue date may be subject to a $50 late fee and Mountain States Imaging reserves the right to refuse the merchandise and return it to the customer at the customer’s expense.

Repacking and return shipping

  • The RMA number must be prominently displayed on the outside of the package being returned AND:
  • When enclosing the material to be returned, the original packaging must be appropriately packaged inside another box to protect the original package from damage. DO NOT DEFACE the original manufacturer boxes or original product packaging surfaces by applying labels or writing directly upon the surfaces of the original container. You may be subject to additional fees if you fail to properly repackage and ship the merchandise.

The parties expressly stipulate that any controversy whatsoever arising under or in connection with this transaction shall be summated and determined pursuant to the terms and conditions as set forth on our terms and conditions page and the policies of the manufacturer.

Mountain States Imaging reserves the right to modify their policies and terms and conditions at any time without notice. Visitors and users of this site are advised to check this page frequently for any updates that may occur.